About the RoleWe are hiring a Senior Business Analyst for a large, cloud-native ERP programme covering devotee-facing services (online booking, donations, counter billing, accommodation) and internal functions (finance and accounts, payroll and HR, stores and procurement, asset records, e-office and MIS). The role leads requirement discovery with government officers and end users, owns BRD/FRS and process models, and acts as product-owner proxy to the development squad.

Key Responsibilities• Lead requirement elicitation through workshops, interviews, on-site observation and document analysis

- Model as-is and to-be processes in BPMN 2.0
- Prepare BRD, FRS/SRS, user-story maps, epics and stories with Gherkin acceptance criteria, and maintain the RTM
- Define master data, data dictionaries and legacy-to-new migration mapping
- Take part in API and data-model reviews; prepare wireframes in Figma/Balsamiq
- Plan and run UAT, triage defects, analyse change-request impact, and prepare release notes and user manuals
- Ensure compliance with DPDP Act 2023, GIGW 3.0 and WCAG 2.2

Must-Have Skills• 6-8+ years as a Business Analyst on ERP or e-governance projects

- Robust ERP functional knowledge: GL, receipts and payments, AP/AR, budgeting, payroll, inventory, procurement
- Understanding of government accounting and audit requirements (double-entry, Treasury rules, CAG audit trails)




- Proficiency in Jira and Confluence, plus BPMN tools (Camunda Modeler, Lucidchart, draw.io)
- SQL for data analysis and validation
- Ability to read OpenAPI specs and understand REST and event-driven flows
- Working proficiency with AI tools (Copilot, Claude, ChatGPT or similar)

Good-to-Have• CBAP / PMI-PBA certification

- Malayalam language proficiency (strongly preferred)
- Temple administration, hospitality or booking-domain experience
- Camunda / workflow-engine configuration
- Experience training non-technical government staff

Selection Process (In-Person Only)Interviews are conducted in person only at Thiruvananthapuram. There will be no virtual rounds. The assessment takes place on a single day:

- Written case study (60–90 min): BPMN, user stories and acceptance criteria for a given process
- Technical interview (45–60 min): ERP finance processes, traceability and stakeholder handling
- Artefact walkthrough (30 min): walkthrough of an FRS or story map you personally authored

Candidates must bring their own laptop for the assessment.

Working Conditions

- Selected candidates must join within 7 days of selection and complete a 7-day induction
- Must sign a confidentiality/NDA undertaking

How to Apply

- Send your CV to [email protected] with the subject line "Business Analyst – Thiruvananthapuram".

📌 Business Analyst (Thiruvananthapuram)
🏢 Atishay
📍 Thiruvananthapuram