Key Responsibilities & Duties

• Call Management: Manage large volumes of incoming customer calls promptly, professionally, and courteously.

• Query Resolution: Listen actively to understand customer issues, diagnose problems, and provide accurate, effective solutions.

• Product Knowledge: Stay fully updated on company products, services, billing policies, and processing systems to address customer questions confidently.

• Data Logging: Record detailed, accurate summaries of customer interactions, complaints, and actions taken in the CRM database.

• Escalation Handling: Identify complex or high-priority issues and escalate them to the appropriate department or supervisor according to established protocols.

• Quality Assurance: Meet or exceed team key performance indicators (KPIs) including Average Handle Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) scores.

• Customer Retention:



De-escalate tense situations with upset or frustrated customers through empathy, patience, and effective conflict resolution

- Experience

0 - 2 Years

- No. of Openings

20

- Education

10th Pass

- Role

Customer Support Representative

- Industry Type

Call Centre / BPO / ITES / LPO

- Gender

[ Male / Female ]

- Age Limit

18 - 35 Yrs.

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Benefits include

Flexible Working Hours, PF, ESI

- Walk-in interview location

https://maps.google.com/maps?vet=10CAAQoqAOahcKEwjY3vKn6cyXAxUAAAAAHQAAAAAQBQ..i&rlz;=1C1OZZY_enIN1234IN1235&udm;&fvr;=1&pvq;=Cg0vZy8xMXd0enhsa3hrIhcKEWhyaCBuZXh0IHNlcnZpY2VzEAIYAw&lqi;=ChFocmggbmV4dCBzZXJ2aWNlc0iRj6Xu57uAgAhaHxAAEAEQAhgAGAEYAiIRaHJoIG5le

- Walk-in Date

23/10/2026 - 30/11/2026

- Walk-in Time

10:00 AM - 03:00 PM

📌 Hiring Fresher - Customer Service Representative - Palakkad
🏢 HRH NEXT
📍 Palakkad