WE ARE HIRING | INBOUND CUSTOMER SERVICE EXECUTIVE

Location: Thane West, Maharashtra
Industry: UK Wholesale E-commerce
Experience: Customer Service / E-commerce / Order Processing
Employment Type: Full-time | Work from Office

Salary Package (CTC):
During 6-month probation: ₹5.75–₹7.80 LPA
After successful completion of probation: ₹7.20–₹9.25
Working Days: Monday to Friday
Work Mode:
100% Office-based
Preferred Candidates:

Thane residents or candidates with a maximum 30-minute commute.Key Responsibilities
Handle inbound customer calls and email enquiries from UK wholesale customers.
Process orders and follow up on stock availability, dispatch and delivery.
Coordinate with warehouse, logistics and internal teams.
Manage order amendments, refunds and customer complaints.
Maintain accurate records and provide timely customer updates.

Candidate Requirements




Excellent spoken English with transparent communication and the ability to understand a British accent.
Strong written English and professional email-writing skills.
Experience in customer service, e-commerce, B2B support or order processing preferred.
Familiarity with Outlook, Excel and e-commerce platforms such as Shopify.
Reliable employment history and a long-term career mindset.
Valuable organisational skills, accuracy and punctuality.

Working Hours

The role follows UK business hours:
UK Summer Time: 11:30 AM to 10:30 PM IST
UK Winter Time: 12:30 PM to 11:30 PM IST

One-hour break included.

Pay: ₹575,000.00 - ₹780,000.00 per year

Work Location: In person

📌 Inbound Customer Service Executive Navi Mumbai
🏢 SunShine Spark
📍 Navi Mumbai