Job Summary

The Front Office Associate is responsible for providing excellent customer service to guests by handling check-ins, check-outs, reservations, and inquiries. This role ensures a pleasant stay for guests and represents the organization with professionalism and courtesy.

Key Responsibilities
Welcome guests warmly and assist with check-in and check-out procedures.
Handle room reservations, cancellations, and modifications.
Manage guest queries, complaints, and requests promptly and professionally.
Maintain accurate guest records and billing information.
Coordinate with housekeeping and maintenance for room readiness.
Handle cash, card payments, and prepare daily reports.
Answer phone calls, emails, and front desk communications.
Promote hotel services, facilities, and offers to guests.
Ensure compliance with company policies and safety standards.
Maintain cleanliness and organization of the front desk area.





Qualifications & Skills
Graduate / Diploma in Hotel Management or related field (preferred).
0–2 years of experience in front office / customer service (freshers can apply).
Valuable communication skills in English and local language.
Pleasant personality and professional appearance.
Ability to work in shifts, weekends, and holidays.
Robust problem-solving and interpersonal skills.

Key Competencies
Customer-focused attitude
Time management
Teamwork
Attention to detail
Multitasking ability

Working Conditions
Shift-based duty (morning / evening / night)
High guest interaction environment

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Advantages:
Food provided

Work Location: In person

📌 Front Office Associate Kozhikode
🏢 Nexstay Hotels & Resorts
📍 Kozhikode