Key Responsibilities
Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
Assist users with app registration, login, bookings, payments, and service-related concerns.
Address customer complaints professionally and ensure timely resolution.
Coordinate with operations and technical teams to resolve customer issues.
Provide accurate information about MajheApp services and platform features.
Record customer complaints, feedback, and resolutions.
Follow up with customers regarding pending issues.
Escalate complex problems to the concerned department.
Prepare daily reports on customer interactions and complaint resolution.
Maintain a high standard of customer satisfaction and service quality.

Requirements




Minimum qualification: 12th pass or graduate.
Freshers are welcome to apply.
Positive communication skills in English, Konkani, and Hindi.
Basic knowledge of smartphones, mobile applications, and computers.
Strong problem-solving and interpersonal skills.
Patient, polite, and qualified approach towards customers.
Ability to multitask and work in a fast-paced setting.
Previous experience in customer support or customer service will be an added advantage.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Panaji
🏢 Majhe App
📍 Panaji