Role Summary

We are looking for individuals with strong communication and relationship-building skills to handle customer queries, provide timely assistance, and maintain good product knowledge.

Key Responsibilities:
Handle inbound and outbound customer calls.
Assist customers with product, service, and offer-related queries.
Provide support through calls, chat, and email.
Understand customer needs and offer suitable solutions.
Maintain solid product and service knowledge.
Communicate clearly and professionally with customers.
Coordinate with internal teams for refunds, technical support, and product queries.
Escalate unresolved issues and ensure timely resolution.

Eligibility Criteria:
Graduation and Masters in Finance specialisation is a must.




Excellent verbal and written communication skills.

Required Skills:
Robust customer relationship-building abilities.
Ability to write explicit, concise, and accurate emails.
Good problem-solving and interpersonal skills.
Willingness to learn and develop comprehensive product and service knowledge.

Structure:
Onsite, full-time
Timing: 10 AM to 6 PM
Working days: Monday to Saturday

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
Health insurance
Paid sick time
Paid time off

Work Location: In person

📌 Customer Support Executive Cse Raipur (India)
🏢 Finology Ventures
📍 India