Customer Engagement Specialist - (Customer Support)

We're looking for Customer Engagement Specialists who can provide subject matter expertise support for our Subscribers (Clients) through multiple channels / forums. The ideal candidate will have strong communication skills and should be able to work independently with a positive attitude. If you have a passion for helping others & providing exceptional customer service, we would like to hear from you!

Qualification: Any Degree

Experience: Experienced 2+ years

Responsibilities:
Responding to queries, complaints, and requests via Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool / ticketing support to all assigned clients in a timely manner
Provide timely and effective responses to Client inquiries, complaints, & requests through various channels such as phone, email, chat, Telegram, social media, and in-app tools/ticketing support
Handle both inbound & outbound queries from prospective clients regarding product features, offered services, and available packages/plans
Develop and maintain a deep understanding of the designated function/domain, becoming a subject matter expert in the designated area
Ensure accurate and thorough documentation of client interactions,



recording and filing information in prescribed formats using designated tools
Develop informative materials such as info videos / guides, and written content on the managed subject, addressing queries and assisting clients on processes, systems, institute info, rules, regulations, and any other details relevant to the counselling /admission process that is beneficial for clients

Skills Required
Exceptional written and verbal communication skills
Continuous learning mindset, readily absorbing new information and adeptly explaining complex concepts to Clients with clarity
Cultivate a customer-centric mindset, demonstrating proactive, self-motivated, patient, and flexible attributes to ensure exceptional service delivery
Consistently positive, empathetic, and qualified demeanors when interacting with clients
Proficiency in managing & multitasking across various communication platforms
Commitment to maintaining client confidentiality and data protection
Robust sense of time management efficiently prioritizing tasks
Ability to work independently in a dynamic startup environment

Job Type: Full-time

Pay: From ₹246,000.00 per year

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Engagement Specialist Nagercoil (India)
🏢 Frank & David Labs Private
📍 India