Customer Support Executive – UK Care Agency

Job Summary

We are looking for a customer-focused and organised Customer Support Executive to support the daily operations of a UK-based care agency. The role involves handling calls and emails, coordinating care staff, managing schedules, supporting recruitment, and assisting with administrative tasks.

Key Responsibilities
Handle incoming and outgoing calls, emails, and customer enquiries professionally.
Coordinate staff rotas, shift changes, and emergency shift cover.
Assist with recruitment, candidate follow-ups, and staff onboarding.
Support payroll processing, timesheet verification, and client invoicing.
Maintain staff and client records, training documents, and compliance records.
Manage data entry, update schedules, and prepare reports.
Resolve routine operational issues and escalate concerns when necessary.

Requirements




Excellent spoken and written English communication skills.
Robust telephone etiquette and skilled email-writing skills.
Valuable customer service, organisational, and problem-solving abilities.
Basic computer proficiency, including email, MS Office, and data entry.
Ability to multitask and work under pressure.
Willingness and flexibility to work in any shift, including day, evening, and night shifts, as required.
Previous experience in customer support, administration, or operations is preferred.
Experience with UK clients or healthcare administration is an advantage.

Ideal Candidate:

A confident communicator with a customer-first attitude, attention to detail, and the flexibility to work across different shifts.

Work Location: In person

📌 Customer Support Executive – Uk Care Agency Thiruvananthapuram
🏢 Beloud Digital
📍 Thiruvananthapuram