Job Role Summary

The Center Operations & Member Experience role is responsible for ensuring smooth daily operations of the center, maintaining high standards of hygiene and upkeep, managing front desk activities, and delivering a seamless member and guest experience. The role involves coordination with housekeeping, vendors, internal teams, and clients to ensure operational excellence, robust engagement, and efficient facility management.

Key Responsibilities

· Manage day-to-day center operations including front desk, housekeeping coordination, and facility upkeep.
Ensure high standards of hygiene, cleanliness, and overall center maintenance through regular checks and checklists.
Coordinate with housekeeping (HK) supervisor and staff to ensure timely cleaning and issue resolution.
Conduct regular center rounds to identify maintenance issues and ensure timely escalation and resolution.
Monitor and document discrepancies related to maintenance, repair, and operational gaps.
Handle member and guest interactions, ensuring a welcoming and skilled experience at all times.
Assist in lead registration, visitor management, and coordination with the Center Manager.
Support planning and execution of member engagement activities, events, and community initiatives.




Capture and manage member feedback, queries, and service requests, ensuring timely resolution.
Coordinate with vendors for maintenance and procurement, ensuring clarity on requirements and approvals.
Manage stock and consumables including inward entry, tagging, storage, and daily usage tracking.
Maintain documentation including KYC, agreements, operational reports, and digital records on shared drives.
Manage conference room bookings, client requirements, credit usage, and guest facilitation services.

Key Skills & Experience
Strong communication and interpersonal skills
Experience in front desk, hospitality, facility management, or operations
Ability to manage vendors and coordinate multiple stakeholders
Basic documentation and data entry skills (Excel/Google Sheets preferred)
Robust problem-solving and multitasking ability
Customer service orientation with a proactive approach
Attention to detail for hygiene, stock, and compliance tracking
Ability to work in rotational shifts (if applicable)
Prior experience in coworking spaces, hotels, gyms, or service centers preferred
Graduation preferred (any stream)

Pay: Up to ₹60,000.00 per month

Work Location: In person

📌 Manager Centre Operations Mumbai
🏢 Connekt Coworking
📍 Mumbai