Job Description – Customer Support Executive

Location: Delhi NCR
Experience: Freshers and candidates with 0–2 years of experience
Employment Type: Full time

About the Role

We are looking for enthusiastic, customer-focused, and motivated individuals to join our team as Customer Support Executives in Delhi NCR. The candidate will be responsible for handling customer interactions, resolving queries, providing appropriate solutions, and ensuring a positive customer experience.

Key Responsibilities
Customer Support: Handle customer queries through phone calls and other communication channels.
Query Resolution: Provide accurate information and resolve customer issues efficiently.
Customer Communication: Maintain qualified and courteous communication with customers in Hindi and English.
Customer Relationship Management: Build positive customer relationships and ensure customer satisfaction.
Calling and Follow-ups: Make calls and follow up with customers whenever required.
Record Management: Maintain customer records and update relevant information in the system.
Team Coordination: Coordinate with internal teams to resolve customer concerns.
Target Achievement: Meet assigned performance, productivity, and quality targets.




Process Compliance: Follow company policies, procedures, and quality standards.

Key Skills Required
Excellent communication skills
Customer service and customer handling
Calling and follow-up skills
Customer Relationship Management (CRM)
Problem-solving and query resolution
Basic MS Office and computer knowledge
Proficiency in Hindi and basic English
Time management and teamwork
Target-oriented approach

Candidate Requirements
Graduates and undergraduates can apply.
Freshers and candidates with 0–2 years of experience are eligible.
Good verbal and written communication skills.
Comfortable communicating in Hindi and basic English.
Basic computer knowledge is required.
Willingness to work in rotational shifts, if applicable.
Candidates available for immediate joining will be preferred.

Ideal Candidate

The ideal candidate should be confident, patient, customer-oriented, and capable of handling customer queries professionally. Freshers with positive communication skills and a willingness to learn are encouraged to apply.

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person

📌 Executive Noida (India)
🏢 Hirevoo
📍 India