Guest Service Associate

Education: Bachelor’s Degree or Diploma in Hospitality
Work Schedule: Rotational shifts, including weekends and public holidays
Working Hours: 9 hours/day with 1 weekday off per week

Key Responsibilities
Deliver excellent customer service and guest experiences
Coordinate and support events and operations
Assist with VIP and high-profile guest services
Escort and coordinate guests during events
Handle customer interactions and operational requirements
Support game operations and event activities
Promote services and assist with sales
Resolve customer concerns professionally

Requirements
Basic knowledge of MS Office (Word, Excel, PowerPoint)
Good communication and interpersonal skills
Problem-solving ability and composure under pressure




Team-oriented approach
Professional grooming and presentation

Advantages
Additional pay/compensatory off for eligible public holidays
Paid leave after probation
Medical insurance
Earned wage access
Learning & development opportunities
Recognition and rewards
Incentives and other perks
Child education support

Note: The role involves rotational shifts, including late-night shifts, weekends, and public holidays.

Pay: ₹18,000.00 - ₹22,000.00 per month

Advantages:
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Guest Service Associate Pune
🏢 Shott Amusement
📍 Pune