Review abandoned and missed calls from the call log, CRM, or telephony system at the start and end of each day.
Identify repeat callers, urgent leads, and high-priority customer queries for immediate follow-up.
Make timely call-back attempts at different times of the day to improve customer connect.
Send follow-up messages through WhatsApp, SMS, or email when customers are unavailable on calls.
Handle customer queries and provide appropriate assistance through telephone and WhatsApp as per CRM guidelines.
Manage customer queries through the chat process and ensure timely and accurate responses.
Record all customer interactions, call-back attempts, follow-ups, and outcomes accurately in the CRM.
Monitor pending customer queries and ensure timely follow-up until resolution.
Escalate complex, urgent, or unresolved customer issues to the concerned team or senior as required.
Maintain skilled communication and ensure a positive customer experience across all support channels.
Follow CRM processes, call-handling guidelines, and customer service standards consistently.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Associate Jaipur
🏢 S M Auto Parts
📍 Jaipur