The Team: The S&P; Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. This position is responsible for ensuring delinquent accounts are resolved thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow.
Key Responsibilities
The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
Accountable for all customer disputes and owning these through to resolution
To ensure that all activities undertaken are completed in line with our internal controls and published processes
Undertake Sales Ledger account reconciliations as required
Respond promptly and completely to both customer and internal enquiries
Escalation of debt issues to account manager & line manager
Working closely with order management, customer service,
cash applications and sales management teams to resolve customer queries & dispute in time
Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
Assisting in the maintenance of customer contact information
Performing other related tasks as required
Assist in mutual support and knowledge sharing of the global Credit and Collections team
Required Skills
5+ years of experience in B2B collections setting
Excellent verbal and written English communication
Excellent problem solving skill
Commitment to excellent customer service
Strong attention to detail, goal oriented
Ability to prioritize and manage multiple responsibilities and meet deadlines
Basic knowledge of MS Office Suite including Excel
Knowledge of SAP, Salesforce or HighRadius in AR setting is a excellent add-on
Working Hours: 3pm-12mn (must be flexible) Manila Time
Amenable to work in Quezon City and Noida (for India-based candidates)
Hybrid Working Setup: 2x Office, 3x WFH