Company Description KIYO SERVICES is a growing service-focused organization committed to delivering reliable, efficient, and high-quality solutions to its clients. The company emphasizes robust customer relationships, timely support, and continuous improvement in service standards. Team members are encouraged to collaborate, share ideas, and contribute to process enhancements. KIYO SERVICES values integrity, professionalism, and accountability in every interaction. The work environment is designed to support learning, skill development, and long-term career growth.
Role Description The Customer Service Representative role at KIYO SERVICES is a full time, in office position based in Mumbai. The role involves responding to customer inquiries via phone, email, and other communication channels, providing accurate information, and resolving issues in a timely manner. The representative will document interactions, update customer records, and follow established procedures to ensure consistent service quality. Daily responsibilities include handling customer complaints, coordinating with internal teams to address service requests, and maintaining a positive, qualified tone in all conversations.



The role also requires meeting performance targets, adhering to company policies, and contributing feedback to improve customer service processes.
Qualifications
Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction levels.
Experience in Customer Support and handling Customer Service Representative responsibilities.
Skills in managing and enhancing Customer Experience through clear communication and problem-solving.
Strong verbal and written communication skills in English; additional local languages are an advantage.
Comfort working in a fast-paced, on-site environment in Mumbai and collaborating with cross-functional teams.
Basic computer proficiency, including use of CRM or ticketing tools, email, and office applications.
Prior experience in customer-facing roles is preferred; formal education in business, communications, or a related field is beneficial.
Demonstrated professionalism, patience, and resilience when dealing with challenging customer situations.

📌 Customer Service Representative Mumbai
🏢 Kiyo Services
📍 Mumbai