Position Name: Customer Service Support Advisor
Location:Gurgaon and Kolkata (WFO)
Experience: 1 years

About BinQle
BinQle is a global delivery and execution partner supporting enterprises across the US, India, Singapore and Australia. We specialize in structured hiring, managed teams, and long-term delivery support.

Role Summary:
Responsible for resolving customer queries and concerns via chat, back office, or voice channels within agreed SLAs. Ensures accurate information and excellent customer experience. Collaborates with team members to achieve operational targets and service quality.

What Youll Do:
Respond to customer queries through calls, chats, and back office channels within agreed timelines
Provide accurate information and appropriate resolutions to customer issues
Meet operational targets and quality measures for the process
Maintain queue levels as per SLA targets
Acquire and maintain knowledge of BT systems
Escalate issues affecting customer satisfaction to management and support teams
Participate in ad-hoc projects to drive process improvements
Share best practices within the team and across Digital Care teams
Adhere to shift patterns, break schedules, and self-management guidelines




Take responsibility for personal development and performance

What We re Looking For (Must-Haves):
Experience in customer service in a call centre environment
Minimum 1 year experience in international calling (Voice)
Excellent English verbal and written communication skills
Typing speed of at least 40 wpm and multitasking skills
Positive questioning, listening, and empathy skills
Effective objection handling and complaint management
Cross-cultural awareness for communicating with UK customers
PC literacy and system navigation skills
Data input and problem-solving abilities
Competence in Windows-based tools (Outlook/Word/Excel/Access)
Valuable self-management (attendance, break management, adherence, AHT, wrap)
Logical reasoning skills
Ability to collaborate and communicate with internal and external stakeholders

Positive to Have (Optional - only if mentioned):
As per requirement

Qualifications:
Graduate in any stream

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Support Advisor Kolkata
🏢 Proffer IT Consultancy
📍 Kolkata