Job Summary:

Responsible for updating, enhancing and producing training materials, identifying, recommending and administering ongoing/recent training in alignment with call center customer service philosophy and business needs

Responsibilities:
Partners with department leaders to identify training needs for new hires and existing employees
Partners with management team to keep appropriate personnel appraised on ever changing policies and procedures to ensure a consistent customer experience.
Conducts new hire classes on a regular basis, including the preparation of all training materials and facilities associated with each class.
Conducts recurrent training classes, meetings, and seminars during times of policy, procedure, and/or protocol updates.
Modifies teaching style to accommodate the many different learning techniques that may present in recent hires and current employees. (i.e. Role Playing exercises, Simulations,



Team Exercises, Group Discussion, Videos, and/or Lectures).
Working with internal Quality Assurance teams to conduct informal/formal training needs assessments, identify training gaps, and drive improvements to training curriculum and/or delivery.
Creating, implementing, and maintaining training materials required for the development of product knowledge, process awareness, system expertise, and call handling skills.
Identifies and implements recent practices and processes that are best in field

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Trainer I Call Center Noida
🏢 Iqor
📍 Noida