We are looking for a dedicated Phone Banking Officer to join our team in Ahmedabad. This full-time position is perfect for freshers who have completed their 10th grade education. The role requires female candidates who are comfortable working from the office.

Key Responsibilities:
Customer Support: Handle incoming calls from customers, providing assistance and addressing inquiries about banking services.
Account Management: Help customers with their account-related questions and guide them through processes like balance inquiries and transaction confirmations.
Problem Resolution: Identify and resolve customer issues effectively, ensuring a positive experience for all callers.
Product Promotion: Inform customers about current and existing banking products, encouraging them to take advantage of available services.
Data Entry: Accurately input customer information and call details into the system for tracking and reporting purposes.

Required Skills and Expectations:
Communication Skills:



Strong verbal communication is essential to effectively interact with customers and convey information clearly.
Customer Service Orientation: A friendly demeanor and a willingness to assist customers will help build a positive relationship with clients.
Attention to Detail: Ability to listen carefully and record information accurately to prevent errors.
Basic Computer Skills: Familiarity with handling basic computer functions to enter data and access customer information.
Team Player: A team-oriented attitude is key, as you will work closely with other team members to ensure customer satisfaction.

This role is ideal for those looking to start their career in banking and customer service.
Experience

Fresher
No. of Openings

2
Education

10th Pass
Role

Phone Banking Officer
Industry Type

Banking
Gender

Female
Age Limit

18 - 35 Yrs.
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Benefits include

Overtime Pay, Annual Bonus

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