22 Oct
|
CIEL HR
|
Chennai
Roles & Responsibilities
Handle inbound and outbound calls related to customer/partner queries.
Assist customers with order, delivery, payment, cancellation, and refund-related queries.
Coordinate with delivery partners and restaurants to resolve operational issues.
Follow up on pending complaints, requests, and service issues.
Provide accurate information regarding orders and services.
Record customer interactions and update details in the CRM/system.
Escalate unresolved or complex issues to the concerned team.
Maintain valuable customer relationships and ensure customer satisfaction.
Achieve daily call-handling and service-quality targets.
Prepare daily call/MIS reports as required.
Follow company processes, call-quality standards, and data-security guidelines.
📌 Customer Support Executive Chennai
🏢 CIEL HR
📍 Chennai