Core Job Responsibilities
Handle international customer calls and troubleshoot technical issues.
Focus heavily on achieving First Contact Resolution (FCR).
Stay updated on newly released products and recent technical updates.
Deliver outstanding customer service with a friendly, qualified setting.
Sales Component: Position, pitch, and sell Premium Support Contracts to customers based on their technical needs and support entitlement.
Required Skill Sets

Technical & Troubleshooting Skills
Robust fundamentals in computer hardware, software, and basic networking.
Proven ability to handle internet troubleshooting issues on computers and applications.
Analytical thought process with heavy focus on technical accuracy under pressure.

Soft Skills & Competencies
Excellent verbal English communication skills.
Strong logical reasoning and decision-making capabilities.
Customer-centric mindset with a natural ability to sell and upsell support packages.
Self-motivated, adaptable, and eager to learn.

📌 Technical Support Engineer Chennai
🏢 Orcapod Consulting Services
📍 Chennai