Role & responsibilities
Schedule, confirm, and reschedule appointments for veterinary consultations, vaccinations, grooming, diagnostics, and other services.
Assist pet parents with queries regarding hospital services, consultation timings, doctor availability, and service charges.
Provide appointment reminders, vaccination follow-ups, and post-consultation follow-up calls as per hospital protocols.
Coordinate with veterinarians, reception, billing, and hospital operations teams to ensure smooth service delivery.
Address customer complaints and concerns professionally and escalate medical or emergency-related queries to the veterinary team.
Ensure a positive customer experience through timely responses, empathetic communication, and qualified behavior.
Maintain customer confidentiality and adhere to hospital policies and service standards.





Preferred candidate profile
Excellent verbal and written communication skills.
Customer service and problem-solving abilities.
Empathy and patience while interacting with pet parents.
Basic knowledge of veterinary services and pet healthcare is preferred.
Proficiency in MS Office, WhatsApp, CRM, and calling tools.
Ability to work in rotational shifts, including weekends or holidays, as per hospital requirements.

No target, one-time meal provided.

For a skilled JD or HR policy, you can write:
No sales targets are applicable for this role.
Meal: One-time meal provided by the company during the shift.

📌 Customer Service Executive New Delhi
🏢 Maxpetz Delhi
📍 New Delhi