Senior Process Executive French Language Expert (C1/C2 certified)

Location: Bangalore (Work from Office)
Shift: Rotational (24x7), including night shifts
Qualification: Any Graduate

Experience:
Senior Process Executive: Minimum 1 year of contact center experience (Phone/Chat/Email)

Language Requirement: Proficiency in French language(C1/C2 certified).

Key Responsibilities & Skills:
Handle customer queries via Voice/Chat/Email.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Resolve technical and customer-related issues efficiently.
Escalate and drive resolution of complex B2B queries.
Valuable typing, comprehension, and email writing skills.
Proficient in MS Office, Windows, and internet applications.
Ability to work independently and in a team setting.
Detail-oriented, organized, and versatile with shifts.
Drive continuous improvement through issue analysis and resolution.

Preferred: Experience in customer support/contact center operations with multilingual communication skills.

📌 Hiring For French Language Expert/certified Bangalore Rural
🏢 Cognizant
📍 Bangalore Rural