22 Oct
|
Jeeves Consumer Services
|
Chennai
22 Oct
Jeeves Consumer Services
Chennai
Roles and Responsibilities
Manage service operations, ensuring timely resolution of customer complaints and warranty claims.
Coordinate with after-sales support team to resolve technical issues and provide excellent customer service.
Handle warranty management, including processing claims and maintaining accurate records.
Ensure seamless communication between customers, engineers, and other stakeholders throughout the service process.
Monitor key performance indicators (KPIs) such as first-call resolution rate, mean time to repair (MTTR), and customer satisfaction scores.
📌 Service Coordinator Chennai
🏢 Jeeves Consumer Services
📍 Chennai