Key Responsibility Areas (KRA) - CRM
Customer Relationship Management
Maintain robust relationships with existing B2B clients such as schools, institutions, and corporate clients
Act as the single point of contact for customer queries, complaints, and order updates
Ensure high customer satisfaction and retention
Order Management & Coordination
Coordinate with sales, production, and dispatch teams for timely order execution
Track order status from booking to delivery and update clients regularly
Ensure accuracy in order details (size charts, designs, quantities, delivery timelines)
Client Onboarding & Communication
Handle onboarding of current clients and explain company processes clearly
Conduct regular follow-ups with clients for repeat business
Complaint Handling & Resolution
Address customer complaints related to quality, fitting, delivery delays, or billing
Coordinate internally to resolve issues quickly and effectively
Maintain records of complaints and corrective actions
Data Management & Reporting
Maintain proper CRM database with client details, order history,



and feedback
Prepare daily/weekly reports on client interactions, pending orders, and issues
Track customer feedback and suggest improvements
Sales Support & Business Growth
Support the sales team in achieving targets through solid client relationships
Identify opportunities for upselling and cross-selling (additional uniforms, accessories, etc.)
Assist in renewal of annual contracts with schools and institutions
Coordination with Internal Departments
Work closely with production, quality, dispatch, and accounts teams
Ensure smooth communication flow between departments and clients
Follow up on pending approvals, samples, and dispatch schedules
Documentation & Compliance
Maintain records of purchase orders (PO), agreements, and approvals
Ensure proper documentation for billing and dispatch
Follow company policies and process guidelines

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Care Executive Noida
🏢 Lyallpur Emporium
📍 Noida