Are you someone who :
Types fast?
Loves solving problems?
Enjoys helping others and making tech easier to use?
If yes, this role is for you.
Why You’ll Like This Role You'll make an impact : Every chat you handle will help someone do their job better. Your support directly helps people succeed. You'll Grow Fast : We’re growing rapid. You can grow into roles like Team Lead, Customer Success Ops, or Customer Training — based on your interest and performance. You'll learn current tools : We use up-to-date AI tools (like Intercom AI) to make support fast and smart. You’ll get to work with them daily.
What You’ll Be Doing
Reply to customer chats quickly — within 2 minutes
Resolve 85% of chats within 30 minutes
Keep CSAT above 90%
Use tools like Intercom AI to reply smarter and faster
Help Center Articles
Write and update 25+ support articles (FAQs, How-Tos)
Make them clear and useful — so customers don’t have to ask twice
Improve our chatbot by training it with better answers
Share Customer Feedback
Every week, share a summary of common bugs, questions, or feature requests with the Product & Tech team
Use tags or simple grouping to highlight top issues
Your First 60 days
First 30 Days :
Learn our tools, product, and processes
Review support tickets to find what we can do better
Suggest 3+ ideas to make support faster or smarter
From 30 day onwards
Handle chats independently
Start helping other team members
Run 4+ product walkthroughs each month for customers
Join bi-weekly syncs with Product and Sales to share what you’re hearing from users
Special Projects (Optional, But Encouraged)
Automate repetitive support tasks using AI
Create short reports when major issues happen — what went wrong and how we fixed it
How We Work
We’re a small, fast team — no fluff, no politics
You’ll get feedback often and be trusted to make decisions
We help each other win, and we treat customers with care
Perks
Learning Budget: Money for books, courses, or conferences
Health Insurance: Allowance provided for medical cover
Annual Team Retreat: You help pick the destination!
📌 Customer Support Executive Live Chat Ahmedabad (India)
🏢 Ikigai Infotech LLP - Saleshandy
📍 India
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