Results-driven Customer Relationship Manager with experience in managing customer interactions, enhancing user satisfaction, and driving retention across leading e-commerce platforms such as Myntra, Amazon, and other online marketplaces. Skilled in handling high-volume customer queries, resolving issues efficiently, and building long-term customer loyalty.

Key Responsibilities :
Resolve customer complaints related to orders, returns, refunds, payments, and product issues in a timely manner.
Maintain solid relationships with customers to improve retention and lifetime value.
Monitor and analyze customer feedback to identify trends and areas for improvement.
Coordinate with internal teams (logistics, warehouse, vendors) to ensure seamless order fulfillment.
Handle escalations and provide effective solutions while maintaining brand reputation.
Use CRM tools and dashboards to track customer interactions and performance metrics.




Ensure compliance with company policies and service standards.
Assist in implementing customer engagement strategies and loyalty programs.

Key Skills :
Customer Relationship Management (CRM)
Excellent communication and interpersonal skills
Problem-solving and conflict resolution
Data analysis and reporting
Multitasking in quick-paced environments
Knowledge of e-commerce operations (order lifecycle, returns, refunds)
Familiarity with CRM software (e.g., Salesforce, Zendesk, Freshdesk)

Experience :
Proven experience working with e-commerce platforms such as Myntra, Amazon, Flipkart, or similar marketplaces.
Experience in handling high customer volumes and meeting service-level agreements (SLAs)

Job Types : Full time, Permanent

Pay: ₹20,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Jaipur
🏢 DA AFK VENTURES PRIVATE
📍 Jaipur