JD for customer support representative
Location : Sec 86 Gurgaon, SS OMNIA

We are hiring a Customer Support Representative (Chat) to manage client communication and ensure a smooth, professional experience throughout each project.

This is a full-time, in office role based in Sector 86, Gurugram.

The office is not near a metro station, so applicants should be comfortable with daily commute arrangements before applying.

Responsibilities :
Respond to client inquiries via live chat and messaging platforms in a clear and skilled manner
Handle questions related to video editing services, orders, timelines, and revisions
Coordinate basic project details between clients and the internal team
Resolve client concerns using a calm, empathetic, and solution-oriented approach
Maintain accurate communication records and follow-ups
Ensure smooth communication throughout the project lifecycle
Maintain high standards of client satisfaction and professionalism

Qualifications :
Experience or interest in customer support / chat-based support roles




Strong written communication skills in English
Ability to handle multiple conversations and work under pressure
Good attention to detail and time-management skills
Familiarity with chat tools, CRM systems, or online platforms is a plus
Experience in creative agencies, media companies, or service-based businesses is preferred but not mandatory
Basic understanding of digital services or video editing workflows is a plus
Good English speaking is plus

Salary

₹20,000 - ₹30,000 per month (fixed), based on experience and skill level

Location & Work Mode

Sector 86, Gurugram, SS omnia

Full time | On-site only

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits :
Health insurance
Provident Fund

Experience :
Customer support: 1 year (preferred)
chat support: 1 year (preferred)
CRM software: 1 year (preferred)

Language :
English (preferred)

Work Location: In person

📌 Customer Support Representative Chat Gurugram
🏢 KM IT SOLUTIONS
📍 Gurugram