We are hiring Customer Support Executives for an International Voice Process (US-based clients ). The role involves handling customer queries over calls and delivering a high-quality customer experience while meeting performance metrics.
Key Responsibilities
Handle inbound customer calls for international clients
Resolve queries related to orders, payments, returns, and services
Provide accurate information and quick resolutions
Maintain proper documentation of customer interactions
Meet quality, compliance, and productivity KPIs
Ensure high customer satisfaction at every interaction
Eligibility Criteria
Qualification: Undergraduate / Graduate (any stream)
Experience: Minimum 6 months in International BPO (Voice) OR Extremely positive fresher
Communication: Excellent English (mandatory)
Comfortable with night shifts & rotational offs
Immediate joiners preferred
Selection Process
HR Round
Operations Round
Perks & Benefits
Night shift allowance (for males)
Cab facility for females
PF, ESI & other advantages
Growth in international BPO domain
Job Types : Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits :
Commuter assistance
Versatile schedule
Food provided
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
📌 Customer Support Representative Jaipur (India)
🏢 Magpie Placement Services
📍 India
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