Key Responsibilities
Handle inbound/outbound calls in a qualified and courteous manner.
Provide accurate information about University
Maintain calling records and update databases/CRM systems.
Escalate complex issues to the Team Leader/Manager as required.
Ensure adherence to organization policies and customer service standards.
Contribute to team performance and maintain a positive work workplace.
Requirements :
Minimum Qualification: Graduate
Prior call centre/customer service experience preferred, but freshers may apply.
Excellent communication skills (English, Hindi, and/or Gujarati).
Basic computer knowledge and typing skills.
Customer-oriented with problem-solving ability.
Ability to work under pressure.
Pay: ₹25,000.00 - ₹30,000.00 per month
Advantages :
Cell phone reimbursement
Health insurance
Provident Fund