Duties and Responsibilities :
Performs 50% voice and 50% non voice tasks.
Thoroughly and efficiently gather required customer information
Research remittance information and updated status of the transaction.
Review documents shared by customers to match with Internal information.
Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
Meet and exceed company and individual performance metrics.
Be a reliable and agile resource for customer service.

Qualifications : Soft Skills
Valuable oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
Excellent multi tasking ability and research skills.
Good customer service orientation.
Ability to set expectations, deliver and mediate information in a positive way.




Positive attention to details and meticulous attitude.
Valuable time management skills.
Critical thinking and decision-processing skills.
Ability to work in a routinary environment, robust self-discipline, work ethic and resilience.
Must be willing to work onsite (Yerawada, Pune, Maharashtra).
Must be willing to work in a shifting schedule including weekends and holidays.

Technical Skills
Typing speed of at least 35 WPM.
Effective business writing skills.
Experience in using multiple web tools is a must.
Good internet and computer navigation skills.

Experience :
Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Care Executive Pune
🏢 full potential solutions
📍 Pune