We are seeking enthusiastic and customer-focused individuals to join our growing team in Ahmedabad as Customer Support Analysts. You will be responsible for resolving customer queries, providing product/service information, and ensuring high customer satisfaction through skilled support. This role requires working in US rotational shifts.
Key responsibilities include
Provide timely and accurate solutions to customer issues.
Escalate unresolved queries to the appropriate internal teams.
Maintain customer records and document interactions.
Collaborate with cross-functional teams to enhance customer experience.
Adhere to internal processes and SLAs.
Requirements :
Strong communication and interpersonal skills.
Ability to work in a team and handle pressure situations.
Positive problem-solving skills and a proactive attitude.
Basic understanding of customer service tools and CRM systems is a plus.
Freshers with strong communication skills are welcome to apply.
Pay: From ₹20,000.00 per month
Perks :
Paid sick time
Paid time off
Provident Fund