Customer Care Executive - Job Description

Job Title : Customer Care Executive Department : Customer Support / Customer Service Reports To : Customer Service Manager / Team Leader

Job Summary

A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing information about products or services. Their goal is to ensure a positive customer experience and maintain robust customer relationships.

Key Responsibilities
Handle and resolve customer complaints and issues efficiently.
Provide accurate information about products, services, and company policies.
Record customer interactions and maintain customer service records .
Follow up with customers to ensure issue resolution and satisfaction .
Coordinate with other departments to resolve complex customer problems .
Maintain high standards of customer service and professionalism .
Assist customers with orders, billing, returns, or technical support .
Meet customer service targets and response time goals .

Pay: ₹10,000.00 - ₹15,000.00 per month

Advantages :
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Care Executive Pali (India)
🏢 Kaayura Cosmetics
📍 India