About the Role

Key Responsibilities
Resolve customer complaints and provide appropriate solutions.
Maintain accurate records of customer interactions.
Escalate complex issues to the relevant departments when required.
Follow up with customers to ensure issue resolution and satisfaction.
Provide product and service information to customers.
Meet individual and team performance targets.
Maintain a high level of professionalism and customer service standards.

Required Skills :
Excellent verbal and written communication skills.
Robust problem-solving and conflict-resolution abilities.
Active listening and customer-centric approach.
Basic computer proficiency (MS Office, CRM software).




Ability to multitask and work in a fast-paced workplace.
Solid organizational and time-management skills.

Qualifications :
Bachelor's degree in any discipline (preferred).
Prior experience in customer support, call center, or client servicing is an advantage.

What We Offer
Competitive salary package.
Performance-based incentives.
Training and career growth opportunities.
Supportive and collaborative work environment.

Job Type : Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Service Representative Okhla
🏢 Namami Infotech India
📍 Okhla