Customer Service Support Advisor :
Job Req ID: 55805
Posting Date: 10 Mar 2026
Function: Business Services & Operations
Unit: Finance & Business Services
Location: Building No 14 Sector 24 & 25A, Gurugram, India
Salary: Competitive

Why this job matters : What you’ll be doing :
Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision.
Performs technical reviews of documentation, administration procedure and filing processes with some supervision.
Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.
Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.
Refers any issues outside of procedures to a more senior sales advisory skilled.

The skills you’ll need :




Collaboration- Negotiation- Contract Management- Customer Service- Relationship Building- Requirements Analysis- Customer Relationship Management- Solution Selling- Decision Making- Growth Mindset- Customer Experience- Inclusive Leadership Our leadership standards : Looking in : Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation.

Looking out : Delivering for the customer I execute brilliantly on transparent priorities that add value to our customers and the wider business. Commercially savvy I demonstrate solid commercial focus, bringing an external perspective to decision-making.

Looking to the future : Growth mindset I experiment and identify prospects for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

📌 Customer Service Support Advisor Gurugram
🏢 BT
📍 Gurugram