Completing end to end Targets.
Outbound call process (min. 100 - 150 calls in a day).
Fetching out References.
Completing 2 hours connected call duration by the day end.
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Fetching out References and taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods/tools.

Handle student complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

Pay: ₹22,000.00 - ₹28,000.00 per month

Education :
Higher Secondary(12th Pass) (preferred)

Experience :
total work: 1 year (preferred)
Customer service: 1 year (preferred)

Language :
English (preferred)
Hindi (preferred)

Work Location: In person

📌 Customer Service Associate Gurugram (India)
🏢 Hike Education
📍 India