Job Summary

The Front Office Executive is responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, and providing excellent customer service to ensure a pleasant stay for all guests.

Key Responsibilities1. Guest Reception
Welcome guests politely upon arrival.
Assist guests with check-in and room allocation .
Provide information about hotel facilities and services .
Check-in & Check-out
Complete guest registration procedures.
Issue room keys/cards .
Handle check-out process and billing .
Reservations
Update reservation records in the system.
Confirm bookings and manage room availability.
Guest Assistance
Respond to guest inquiries and requests.
Coordinate with housekeeping, maintenance, and restaurant departments.
Arrange transportation or local tour information if required.




Billing & Payments
Prepare guest bills accurately.
Accept payments (cash, card, online).
Maintain daily transaction records.
Complaint Handling
Handle guest complaints professionally.
Report major issues to the Front Office Manager .
Ensure quick problem resolution.

Required Skills :
Valuable communication skills :
Customer service orientation :
Basic computer knowledge :
Ability to handle multiple tasks :
Skilled appearance and attitude

Educational Qualification
Diploma / Degree in Hotel Management or Hospitality : Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Front Office Executive : Hotel / Resorts Ahmednagar
🏢 QTONET PRIVATE
📍 Ahmednagar