Job Summary

A Guest Service Associate is responsible for providing excellent customer service to guests by ensuring a pleasant, comfortable, and memorable experience. The role involves greeting guests, assisting with check-in and check-out procedures, handling guest requests, resolving complaints, and maintaining high hospitality standards.

Key Responsibilities
Welcome and greet guests in a professional and friendly manner.
Handle guest check-in and check-out procedures efficiently.
Provide information regarding hotel facilities, services, and local attractions .
Respond to guest inquiries, requests, and complaints promptly.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Maintain accurate guest records and update the reservation system.
Ensure the reception area is clean, organized, and presentable at all times.
Assist guests with luggage information, transport arrangements, or special requests.




Follow company policies and maintain service standards.

Required Skills :
Excellent communication and interpersonal skills :
Solid customer service orientation :
Problem-solving ability and patience
Basic computer knowledge and reservation systems :
Professional appearance and attitude
Ability to work in shifts, weekends, and holidays

Educational Qualification
Minimum Higher Secondary (10+2) or equivalent
Diploma or certification in Hospitality / Aviation / Hotel Management (preferred)

Experience
Freshers can apply

Job Types : Full time, Fresher

Pay: ₹18,000.00 - ₹35,000.00 per month

Perks :
Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Guest Service Associate Bengaluru
🏢 Phabalos Professionals
📍 Bengaluru