Customer Support Executive - Collections & Recovery

Company : Rohan Corporation Location : Bejai, Mangalore Experience : 3+ Years

Job Summary

Key ResponsibilitiesCustomer Support
Provide accurate information regarding projects, payment schedules, and documentation.
Coordinate with Sales, Accounts, Legal, and Project teams to resolve customer issues.
Maintain customer records and ensure timely follow-ups.

Collections & Recovery
Monitor customer payment schedules and outstanding dues.
Conduct regular follow-ups with customers for pending installments and overdue payments.
Ensure timely collection of receivables as per company policies.
Prepare and share collection reports, aging reports, and recovery status updates with management.
Coordinate with the Accounts and Legal teams for recovery of long-pending dues.
Negotiate payment plans and resolve payment-related disputes professionally.
Issue payment reminders, demand letters, and follow-up communications.
Maintain proper documentation of collection and recovery activities.

Requirements :




Bachelor's Degree in any discipline.
Minimum 3+ years of experience in Customer Support, Collections, Recovery, or Client Relationship Management.
Experience in the Real Estate industry is preferred.
Solid communication, negotiation, and customer-handling skills.
Positive knowledge of MS Office, CRM software, and collection tracking systems.
Ability to handle customer escalations and recovery matters professionally.

Key Skills
Customer Relationship Management
Collections & Recovery Management
Negotiation & Follow-up
Payment Tracking & Receivables Management
Conflict Resolution
Documentation & Reporting
Communication Skills
Team Coordination

Salary : Best in Industry Location : Bejai, Mangalore Experience : 3+ Years Immediate Joiners Preferred .

Pay: ₹15,766.18 - ₹25,168.24 per month

Perks :
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Care Executive Mangalore
🏢 Rohan
📍 Mangalore