Customer Support Executive

Location : Juinagar Shift : Night Shift (U.S. Time Zone) Work Hours : 8:00 PM - 6:00 AM IST

Job Type : Full time Immediate Joining

Job Summary

Key Responsibilities
Manage online sales operations ( no cold calling ; customers place orders through the company’s online store)
Process customer orders, handle inquiries, and provide timely and effective support
Update product pricing in line with the manufacturer’s pricing roadmap
Assist customers with refunds, replacements, and applicable discounts
Maintain accurate records of customer communications, transactions, and order details
Adhere to company policies and maintain professionalism in all interactions

Work Schedule & Attendance Policy
Saturday and Monday are critical workdays ; unplanned absences on these days are not permitted
From November 15th through the first week of February , 100% attendance is mandatory due to peak selling season




During this period, employees may be required to work six (6) days per week based on workload
Extra days worked will be compensated with additional pay :
Weekend work may be required as per business needs

Skills & Requirements
Robust verbal and written communication skills
Good typing speed and accuracy
Proficiency in Microsoft Word and Excel :
Ability to multitask and maintain accurate records
Willingness to work night shifts aligned with U.S. time zones

Salary

₹25,000 - ₹40,000 per month (Salary will be based on experience and last drawn compensation)

How to Apply

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Advantages :
Food provided
Provident Fund

Work Location: In person

📌 Customer Support Navi Mumbai (India)
🏢 Striveforce
📍 India