Customer Support Executive

Company: Zapvi

Key Responsibilities:
Handle Instagram DMs, comments, and customer inquiries.
Assist customers with orders, tracking, returns, and product information.
Coordinate with the dispatch and production teams for order updates.
Resolve customer complaints politely and efficiently.
Maintain accurate customer communication records.
Ensure quick response times and high customer satisfaction.

Requirements :
Excellent written and spoken English.
Basic computer knowledge.
Experience using Gmail, Instagram, and Microsoft Excel.
Strong communication, customer service, and problem-solving skills.

Job Details:
Full-time
Work Location: Surat, Gujarat
Salary:



₹15,000 - ₹22,000 per month
Office Timing: Day Shift

Why Join Zapvi?
Friendly work setting.
Growth opportunities opportunities.
Employee discounts on Zapvi products.
Work with a rapid-growing e-commerce brand.

Pay: ₹15,000.00 - ₹22,000.00 per month

Education :
Higher Secondary(12th Pass) (required)

Experience :
Customer support: 1 year (required)

Language :
English (preferred)

Location :
Saroli, Surat, Gujarat (preferred)

Work Location: In person

📌 Customer Support Executive Saroli
🏢 Zapvi
📍 Saroli