We are looking for Customer Relation Executives to handle existing customers , support the sales team, coordinate leads, prepare quotations, and ensure smooth communication between customers, sales, warehouse, and logistics teams.
This role requires excellent Hindi and English communication skills , robust coordination ability, and attention to detail.
Key ResponsibilitiesCustomer Communication & Engagement
Understand customer requirements and suggest suitable products
Share brochures, site photos, and basic product information
Inform customers about payments, material arrival, dispatch, and delays
Lead & Sales Coordination
Allocate leads to BDEs / Sales Officers based on territory
Follow up with sales team and update lead status
Record visit details and customer feedback
Quotations & Order Processing
Prepare rough estimates and quotations
Verify pricing and seek approvals before sharing with customers
Enter confirmed orders into CRM / Excel
Confirm prices before billing
Logistics & Internal Coordination
Coordinate with warehouse for stock availability
Confirm delivery plans and vehicle routing with customers
Track receivables and send payment reminders
Documentation & CRM
Maintain accurate customer and lead records in CRM / Excel :
Ensure proper documentation and reporting as per SOP
Solid fluency in Hindi & English - Mandatory :
Valuable verbal and written communication skills
Experience in customer support / CRM / sales coordination preferred
Ability to handle multiple follow-ups and deadlines
Comfortable with Excel, WhatsApp, and CRM systems :
Experience in building materials / B2B sales support is an advantage
Pay: From ₹18,000.00 per month
Work Location: In person
📌 Customer Relation Executive Hindi & English Mandatory Guruvayur
🏢 Aarcee Decorative Materials Private
📍 Guruvayur
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