Responsibilities / Tasks:

- Contribute to the development of CRM solutions for a contact center, integrating feedback from the Agile team and business sponsors.
- Actively participate in Protected processes, including PI Planning, daily standups, iteration reviews, and Innovation & Planning.
- Adjust and adapt as necessary based on bi-weekly feedback from business sponsors.
- Deliver new features to operational teams every 12 weeks and take part in system demonstrations.
- Collaborate with the program management team, DevOps team, and other support teams to release new features to the production environment, adhering to an established change management process.
- Independently handle deliverables such as design analysis and coding.




- Monitor system performance and suggest improvements.
- Address defects in the JIRA backlog, implementing these changes in the production system according to the established change management process.
- If required, offer expert support in troubleshooting during critical production outages to minimize service interruptions.
- Work with the product management team to define and collect ROI data for significant system enhancements.
- Stay updated with new technologies and acquire necessary business knowledge.

📌 Siebel Developer CRM (Bengaluru)
🏢 TechnoGen
📍 Bengaluru