We are looking for a Customer Support Associate with experience in international voice and chat support, preferably in financial services, payments, or other regulated industries.
Key Responsibilities
- Handle customer queries related to payments, billing, transactions, credit cards, and account-related issues through voice and chat.
- Resolve customer concerns, including complex and escalated cases.
- Ensure high customer satisfaction while meeting quality and performance targets.
- Handle multiple customer queries efficiently while maintaining accuracy.
- Use AI-powered support tools, chatbots, or AI copilots to assist with customer interactions.
Required Skills
- Minimum 2 years of international voice and chat support experience.
- Hands-on experience with payment, billing, transaction, or financial account-related queries.
- Solid communication and problem-solving skills.
- Experience in FinTech, Banking, Insurance, Financial Services, or Crypto is preferred.
- Basic exposure to AI-powered customer support tools is an added advantage.
- Ability to meet targets such as CSAT, QA, First Contact Resolution (FCR), and turnaround time.
Note: Candidates with strong financial services or payment support experience will also be considered. Crypto industry experience is an added advantage.