Position: Housekeeping Executive

Department: Housekeeping
Reports To: Operations Manager
Location: Pandav Hotels & Resorts – Madhai / Pachmarhi

1. Job Purpose

To ensure the highest standards of cleanliness, hygiene, presentation, and maintenance across guest rooms, public areas, and other designated spaces, ensuring a comfortable and memorable guest experience.

2. Key Responsibilities

A. Room & Public Area Maintenance

- Ensure guest rooms, washrooms, corridors, and public areas are clean and well-maintained.
- Conduct room inspections before guest check-in and ensure rooms are ready on time.
- Monitor the cleanliness of the lobby, restaurant areas, staff areas, and other common spaces.
- Ensure proper handling and storage of housekeeping equipment and cleaning chemicals.

B. Guest Service

- Respond promptly to guest requests related to housekeeping.
- Coordinate with the Front Office for room status updates, early check-ins, and special guest requirements.
- Handle guest complaints professionally and escalate issues to the reporting manager when required.
- Maintain guest privacy and follow hotel service standards.

C. Linen, Uniform & Inventory Management

- Maintain proper records of linen, towels, uniforms, amenities, and cleaning supplies.
- Coordinate with the laundry team for timely collection and delivery of linen.
- Monitor stock levels and report shortages or damages.
- Ensure proper use and control of housekeeping materials to minimize wastage.

D. Team Coordination & Supervision

- Allocate daily tasks to housekeeping associates, attendants, and public area staff, as assigned.
- Monitor team performance and ensure work is completed as per the checklist.
- Coordinate with the Maintenance Department for repairs and maintenance issues.
- Support housekeeping training, briefing, and adherence to standard operating procedures (SOPs).

E. Hygiene, Safety & Compliance

- Follow hygiene, sanitation,



fire safety, and workplace safety standards.
- Ensure cleaning chemicals are used and stored safely.
- Report lost-and-found items and maintain the required register.
- Follow company policies, departmental SOPs, grooming standards, and guest confidentiality guidelines.

F. Reporting & Documentation

- Update room status, cleaning checklists, maintenance reports, and inventory records.
- Report room discrepancies, damages, and pending maintenance issues to the reporting manager.
- Maintain daily housekeeping records and submit reports within the prescribed timelines.

3. Qualifications & Experience

- Diploma or degree in Hotel Management / Hospitality preferred.
- 1–3 years of experience in housekeeping in a hotel, resort, or similar hospitality establishment.
- Freshers with relevant qualifications and a positive attitude may also be considered.
- Basic computer knowledge and communication skills are preferred.

4. Required Skills & Competencies

- Attention to detail and cleanliness standards.
- Good communication and interpersonal skills.
- Guest-focused attitude and problem-solving ability.
- Teamwork, coordination, and time management.
- Integrity, discipline, and accountability.
- Ability to work in shifts, including weekends and holidays.

5. Key Performance Indicators (KPIs)

- Guest room readiness within the stipulated time.
- Room and public area cleanliness inspection scores.
- Guest feedback and housekeeping-related complaint resolution.
- Linen, amenities, and inventory control.
- Compliance with SOPs and hygiene standards.
- Timely completion of assigned tasks and reports.

6. General Expectations

The employee is expected to maintain skilled conduct, follow the reporting hierarchy, protect company assets, support other departments when required, and contribute to delivering the service standards of Pandav Hotels & Resorts.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Housekeeping Executive (Sohagpur)
🏢 Pandav Hotels
📍 Sohagpur