ZentraTech, a Singapore-based company, is looking for an experienced Customer Support Executive to assist members on its matrimony platform, SecondSutra.

If you have matrimony industry experience, enjoy helping people, and are confident in telecalling, we'd love to hear from you! This is a fully remote opportunity.

Key responsibilities:

- Handle calls, emails, and WhatsApp conversations with SecondSutra members.
- Assist members with profile completion, verification, activation, and membership plans based on their queries.
- Address customer queries and manage follow-ups with empathy and professionalism.
- Maintain detailed records and follow-up updates in CRM.

Qualifications & experience:

- Matrimony industry experience is strongly preferred, ideally with at least 1 year of experience.
- Candidates with strong telecalling and customer support experience from other industries who are eager to work in the matrimony industry are also welcome to apply.




- Good communication skills in Tamil, Hindi, and English.
- Basic knowledge of CRM tools, Google Sheets, or Excel is an advantage.
- Women professionals, including single mothers and women returning to work after a career break, are encouraged to apply.

Education:

- Any graduate preferred; high school and diploma holders may also apply.

Job Type: Full-time / Part-time

Salary: Salary based on experience. It is not a constraint for the right candidate.

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

- Adaptable schedule
- Paid sick time
- Paid time off

Application Question(s):

- Which matrimony company have you previously worked with?

Experience:

- Matrimonial Industry : 1 year (Preferred)

Language:

- Tamil (Required)
- Hindi (Required)

Work Location: Remote

📌 Urgent Hiring - Customer Support Executive (Matrimony Industry) (India)
🏢 ZentraTech
📍 India