Job Purpose: To maintain customer relationships, increase repeat sales, generate showroom visits and ensure timely customer follow-ups.

Key Responsibilities

- Maintain and update customer records in CRM software.
- Follow up with customers regarding enquiries, shortlisted jewellery and pending purchases.
- Call and invite customers for showroom visits, festive offers and recent collections.
- Manage VIP customer relationships, birthdays, anniversaries and private previews.
- Coordinate customer updates for orders and repairs with the Process Coordinator.
- Handle customer feedback and complaints.
- Send personalised WhatsApp messages and invitations.
- Maintain daily follow-up records and ensure no customer commitment is missed.
- Prepare daily reports on calls, showroom visits, follow-ups and sales generated.

Daily Reporting

- Customer calls completed
- Showroom visits generated
- Pending follow-ups
- Order and repair updates
- Sales generated through CRM

Required Skills: Good communication (IN ENGLISH AND HINDI) , computer knowledge, organisation, customer service and professional telephone etiquette.

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Gurugram)
🏢 Krishna Krishna Jewellers
📍 Gurugram