Job Description (JD)

Position: Call Centre Operations Incharge (Technical)

Department: Operations / Information Technology

Reporting To: Head – Call Centre Operations

Location: Noida

Employment Type: Full time

Profile

We are looking for a technically strong professional who can seamlessly bridge IT infrastructure and call centre operations. The ideal candidate should have hands-on expertise in dialer systems, networking, VoIP, and CRM support while possessing excellent communication skills to interact confidently with clients, telecom providers, software vendors, and internal stakeholders.

Position Summary

The Technical Call Centre Operations Executive will be responsible for the smooth functioning of the Call Centre's technology infrastructure, including dialer systems, CRM integration, networking, telephony, and end-user support. The role also requires excellent communication skills to coordinate with internal teams, clients, telecom vendors, and software providers, ensuring uninterrupted business operations.

Key Responsibilities

A. Dialer Administration

B. Telephony Management

C. Network Administration

D. CRM & Software Support

E. Server Administration

F. Desktop & User Support

G. Information Security

H. Operations Support

Communication Responsibilities

The incumbent should be capable of:





- Communicating professionally with clients.
- Coordinating with telecom service providers.
- Liaising with software vendors.
- Handling technical discussions.
- Preparing reports and emails.
- Conducting user training sessions.
- Supporting audit requirements.

Educational Qualification

- B.Tech / B.E. (Computer Science / IT / Electronics)

OR

- BCA / MCA

OR

- Diploma in Computer Engineering / Electronics

OR

- Any Graduate with relevant Call Centre Technology experience.

Experience

- 3–7 years of experience in Call Centre IT Infrastructure or Contact Centre Technology.
- Experience in setting up new call centres will be an added advantage.
- Experience in handling 100+ seat call centre operations is preferred.

Salary Range

₹4.5 Lakhs to ₹5.5 Lakhs per annum, depending on qualifications, experience, certifications, and technical expertise . . Interested candidates, please share your updated Resume/CV.

Contact Person: HR Nitish Patel
Contact No.: (phone hidden)

URGENT REQUIREMENT – LIMITED VACANCIES!

Immediate joiners will be preferred.

Pay: ₹450,000.00 - ₹550,000.00 per year

Benefits:

- Flexible schedule
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

📌 IT Incharge (India)
🏢 ProMind Solutions
📍 India