JOB DESCRIPTION: SERVICE ADVISOR – BODY SHOP

Department: Body Shop / Accident Repair
Designation: Body Shop Service Advisor
Reporting To: Body Shop Manager / Service Manager
Industry: Authorized Four-Wheeler Automobile Dealership
Location: Tiruvannamalai

1. JOB PURPOSE

To manage customer interactions and accident repair jobs from vehicle reception to final delivery, ensuring accurate damage assessment, timely insurance claim processing, repair quality, customer satisfaction, and achievement of body shop business targets in accordance with OEM standards.

2. KEY RESPONSIBILITIES

A. Customer Handling and Vehicle Reception

- Receive customers reporting accident damage, body damage, denting, painting, and other repair requirements.
- Listen to customer concerns and explain the repair process, estimated cost, and expected delivery date.
- Conduct a joint vehicle inspection with the customer and record existing damages.
- Prepare accurate job cards with customer details, vehicle information, complaints, and repair requirements.
- Take photographs of accident damage and existing vehicle condition for documentation.
- Explain insurance claim procedures, deductibles, depreciation, and non-payable items where applicable.
- Maintain regular communication with customers regarding repair progress and delivery commitments.

B. Damage Assessment and Estimation

- Inspect damaged vehicles and coordinate with the body shop technician or floor supervisor for detailed damage assessment.
- Prepare repair estimates covering denting, painting, panel replacement, mechanical work, electrical work, and related operations, as applicable.
- Identify repairable and replaceable parts in accordance with OEM repair guidelines.
- Prepare supplementary estimates when additional damage is identified during dismantling.
- Obtain customer approval and insurer approval, as applicable, before proceeding with additional work.
- Ensure estimates are accurate and submitted within the prescribed timelines.

C. Insurance Claim Coordination

- Coordinate with insurance companies, surveyors, and insurance desk personnel.
- Collect and verify required documents, such as the registration certificate, driving licence, policy details, claim form, and other documents required by the insurer.
- Arrange vehicle inspection by the insurance surveyor and follow up on survey approval.
- Track claim approvals, supplementary estimates, and repair authorization.
- Explain insurance-approved amounts and customer-payable amounts clearly.
- Follow up on pending claims and documentation to avoid unnecessary vehicle delays.
- Coordinate preparation and submission of repair bills and supporting documents for claim settlement.

D. Repair Progress Monitoring

- Coordinate with the body shop manager, floor supervisor, denters, painters, technicians, and spare parts department.




- Monitor vehicle status at each stage: dismantling, denting, panel replacement, painting, assembly, polishing, and final inspection.
- Track pending parts, additional repairs, insurance approvals, and other factors affecting delivery.
- Update customers about delays and revised delivery schedules.
- Ensure repair work is completed within the promised turnaround time.
- Maintain accurate records of vehicles under repair and pending delivery.

E. Quality Control and Vehicle Delivery

- Coordinate pre-delivery inspection with the body shop manager or quality controller.
- Verify paint finish, colour matching, panel alignment, fitment, electrical operation, and cleanliness.
- Ensure road testing is completed where required and authorized.
- Verify that customer complaints have been addressed and approved work has been completed.
- Explain completed repairs, replaced parts, insurance deductions, and final billing to the customer.
- Obtain customer acknowledgement at delivery and arrange post-service feedback.

F. Revenue and Business Development

- Achieve assigned monthly body shop labour revenue and repair order targets.
- Improve conversion of accident repair enquiries into confirmed repair orders.
- Promote genuine spare parts and OEM-approved repair procedures.
- Identify additional repair requirements and obtain customer approval.
- Coordinate with insurance companies, fleet customers, and other approved business channels to support accident repair business.
- Monitor estimate conversion, average repair order value, and customer retention.

G. Documentation and Reporting

- Maintain job cards, damage photographs, estimates, approvals, survey reports, invoices, and delivery records.
- Update the Dealer Management System (DMS) or workshop software accurately.
- Prepare daily reports on vehicle intake, deliveries, pending jobs, and insurance approvals.
- Maintain a list of vehicles pending due to parts, survey, approval, or customer consent.
- Ensure compliance with dealership procedures, OEM standards, and applicable insurance documentation requirements.

3. KEY PERFORMANCE INDICATORS (KPIs)KPIMeasurementBody shop revenueActual revenue vs. monthly targetVehicle intakeNumber of accident repair vehicles received vs. targetEstimate preparationTimely and accurate estimate submissionInsurance approvalApproval turnaround time and pending casesEstimate conversionApproved repair orders vs. estimates submittedRepair turnaround timeActual completion time vs.



committed timeCustomer satisfactionCustomer feedback / CSI scoreDelivery commitmentVehicles delivered within the promised timeSupplementary estimatesTimely identification and approval of additional damageBilling accuracyCorrect estimates, invoices, and claim documentsCustomer complaintsNumber of complaints and timely resolutionRepeat businessCustomer retention and referral generation

Targets should be set according to dealership policy, OEM standards, and monthly business plans.

4. QUALIFICATION AND EXPERIENCE

- Diploma or ITI in Automobile or Mechanical Engineering preferred.
- Graduate qualification may be considered based on experience and dealership requirements.
- 2–5 years of experience in automobile service advising, preferably in body shop or accident repair operations.
- Knowledge of denting, painting, panel replacement, vehicle damage assessment, and accident repair processes.
- Familiarity with motor insurance claims, surveyor coordination, and claim documentation.
- Knowledge of DMS, MS Excel, and workshop reporting systems.

5. REQUIRED SKILLS

- Solid customer handling and communication skills.
- Basic technical knowledge of automobile body repairs and painting.
- Knowledge of insurance claim processes and documentation.
- Follow-up, coordination, and time management.
- Estimate preparation and billing accuracy.
- Complaint handling and problem-solving.
- Ability to work under pressure and meet delivery commitments.

6. AUTHORITY AND ACCOUNTABILITY

The Service Advisor – Body Shop is accountable for accurate job-card preparation, customer communication, repair estimate coordination, insurance claim follow-up, repair progress tracking, timely delivery, documentation accuracy, and customer satisfaction.

The Service Advisor must obtain the necessary customer and insurer approvals before proceeding with chargeable or insurance-related work, as applicable, and must not commit unapproved costs or delivery dates.

7. DAILY REPORTING TO BODY SHOP MANAGER

The Service Advisor shall submit a daily report covering:

- New accident vehicles received.
- Estimates prepared and submitted.
- Insurance survey and approval status.
- Customer-approved repair orders.
- Vehicles under repair and their current stages.
- Vehicles pending for parts or approvals.
- Expected deliveries and delayed vehicles.
- Daily labour and body shop revenue.
- Customer complaints and escalations.
- Vehicles delivered and customer feedback.

Expected Outcome: Efficient accident repair coordination, accurate insurance documentation, improved body shop revenue, reduced vehicle turnaround time, and high customer satisfaction.

Contact : HR Department

+91 (phone hidden) - +91 (phone hidden)

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Service Advisor (Body Shop) (Tiruvannamalai)
🏢 GANESH CARS PVT.LTD
📍 Tiruvannamalai