Job Description – Order Processing Head

Company Name: Swastik Industrial Works
Industry: Stainless Steel Fasteners – Manufacturing & Trading
Designation: Order Processing Head
Department: Order Management / Sales Operations
Job Location: Masjid Bunder, Mumbai
Experience Required: 5–8 Years (Preferably in Manufacturing, Industrial Products, or Fasteners Industry)
Working Days: Monday to Saturday
Working Hours: 9:30 AM to 6:30 PM
Website: https://siwindia.com/

About the Company

Swastik Industrial Works is a leading manufacturer, trader, and supplier of stainless steel fasteners, with over four decades of experience in the industry. We cater to OEMs, industrial customers, and traders across India and international markets, providing high-quality fastening solutions.

Key Roles & Responsibilities

1. Order Management & Execution

- Oversee the complete order processing cycle, from receiving purchase orders to successful dispatch.
- Ensure accurate and timely entry, verification, and execution of customer orders.
- Review purchase orders, pricing, product specifications, quantities, and delivery commitments.
- Monitor pending orders and ensure timely execution as per customer requirements.
- Identify and resolve order-related discrepancies to avoid delays.

2. Team Management & Supervision

- Lead, supervise, and manage the Order Processing Executive team.
- Allocate daily responsibilities and monitor individual performance.
- Ensure team members follow established SOPs and company policies.
- Conduct regular team meetings to review pending orders, challenges, and priorities.
- Train team members to improve accuracy, productivity, and efficiency.

3. Interdepartmental Coordination

- Coordinate with Sales, Purchase, Warehouse, Dispatch, and Accounts departments.
- Ensure proper communication between departments for smooth order execution.
- Follow up on stock availability, procurement requirements, and delivery schedules.
- Escalate critical issues to management with appropriate solutions.
- Ensure timely communication of order status to the Sales Team.

4. Inventory & Dispatch Coordination

- Verify product availability before confirming order execution.
- Coordinate with warehouse teams for picking, packing, and dispatch planning.
- Monitor pending and partially fulfilled orders.
- Ensure urgent and priority orders are executed within committed timelines.
- Minimize order cancellations, dispatch errors, and delivery delays.

5. Process Improvement & SOP Compliance

- Develop, implement, and monitor standard operating procedures for order processing.
- Identify operational gaps and recommend process improvements.
- Maintain accuracy in documentation and order-related records.
- Ensure adherence to internal quality standards and ISO procedures.
- Implement corrective actions to prevent recurring order processing errors.

6. Reporting & MIS

- Prepare daily, weekly, and monthly order processing reports.
- Maintain reports on pending orders, completed orders, delayed orders, and dispatch status.
- Monitor team productivity and order processing turnaround time.
- Share regular performance updates with management.
- Analyze operational challenges and recommend solutions to improve efficiency.





Required Skills & Qualifications

- Graduate in Commerce, Business Administration, Supply Chain Management, or a related field.
- Minimum 5–8 years of experience in Order Processing, Sales Operations, or Order Management.
- Prior experience in leading an order processing or sales coordination team.
- Strong knowledge of purchase orders, quotations, inventory coordination, and dispatch processes.
- Advanced knowledge of MS Excel, ERP systems, and MIS reporting.
- Excellent communication, coordination, and problem-solving skills.
- Strong leadership and team management abilities.
- Ability to manage multiple orders, deadlines, and operational priorities.
- Experience in stainless steel fasteners, industrial hardware, or engineering products will be preferred.

Key Performance Indicators (KPIs)

- Order Processing Accuracy: Minimize errors in order entry and execution.
- Order Turnaround Time: Ensure orders are processed within defined timelines.
- On-Time Dispatch: Improve adherence to committed dispatch schedules.
- Pending Order Management: Reduce order backlogs and unnecessary delays.
- Team Productivity: Monitor and improve individual and departmental performance.
- SOP Compliance: Ensure consistent adherence to company processes.
- Interdepartmental Coordination: Minimize operational delays caused by communication gaps.Job Description – Order Processing Head

Company Name: Swastik Industrial Works
Industry: Stainless Steel Fasteners – Manufacturing & Trading
Designation: Order Processing Head
Department: Order Management / Sales Operations
Job Location: Masjid Bunder, Mumbai
Experience Required: 5–8 Years (Preferably in Manufacturing, Industrial Products, or Fasteners Industry)
Working Days: Monday to Saturday
Working Hours: 9:30 AM to 6:30 PM
Website: https://siwindia.com/

About the Company

Swastik Industrial Works is a leading manufacturer, trader, and supplier of stainless steel fasteners, with over four decades of experience in the industry. We cater to OEMs, industrial customers, and traders across India and international markets, providing high-quality fastening solutions.

Key Roles & Responsibilities

1. Order Management & Execution

- Oversee the complete order processing cycle, from receiving purchase orders to successful dispatch.
- Ensure accurate and timely entry, verification, and execution of customer orders.
- Review purchase orders, pricing, product specifications, quantities, and delivery commitments.
- Monitor pending orders and ensure timely execution as per customer requirements.
- Identify and resolve order-related discrepancies to avoid delays.

2. Team Management & Supervision

- Lead, supervise, and manage the Order Processing Executive team.
- Allocate daily responsibilities and monitor individual performance.




- Ensure team members follow established SOPs and company policies.
- Conduct regular team meetings to review pending orders, challenges, and priorities.
- Train team members to improve accuracy, productivity, and efficiency.

3. Interdepartmental Coordination

- Coordinate with Sales, Purchase, Warehouse, Dispatch, and Accounts departments.
- Ensure proper communication between departments for smooth order execution.
- Follow up on stock availability, procurement requirements, and delivery schedules.
- Escalate critical issues to management with appropriate solutions.
- Ensure timely communication of order status to the Sales Team.

4. Inventory & Dispatch Coordination

- Verify product availability before confirming order execution.
- Coordinate with warehouse teams for picking, packing, and dispatch planning.
- Monitor pending and partially fulfilled orders.
- Ensure urgent and priority orders are executed within committed timelines.
- Minimize order cancellations, dispatch errors, and delivery delays.

5. Process Improvement & SOP Compliance

- Develop, implement, and monitor standard operating procedures for order processing.
- Identify operational gaps and recommend process improvements.
- Maintain accuracy in documentation and order-related records.
- Ensure adherence to internal quality standards and ISO procedures.
- Implement corrective actions to prevent recurring order processing errors.

6. Reporting & MIS

- Prepare daily, weekly, and monthly order processing reports.
- Maintain reports on pending orders, completed orders, delayed orders, and dispatch status.
- Monitor team productivity and order processing turnaround time.
- Share regular performance updates with management.
- Analyze operational challenges and recommend solutions to improve efficiency.

Required Skills & Qualifications

- Graduate in Commerce, Business Administration, Supply Chain Management, or a related field.
- Minimum 5–8 years of experience in Order Processing, Sales Operations, or Order Management.
- Prior experience in leading an order processing or sales coordination team.
- Solid knowledge of purchase orders, quotations, inventory coordination, and dispatch processes.
- Advanced knowledge of MS Excel, ERP systems, and MIS reporting.
- Excellent communication, coordination, and problem-solving skills.
- Strong leadership and team management abilities.
- Ability to manage multiple orders, deadlines, and operational priorities.
- Experience in stainless steel fasteners, industrial hardware, or engineering products will be preferred.

Key Performance Indicators (KPIs)

- Order Processing Accuracy: Minimize errors in order entry and execution.
- Order Turnaround Time: Ensure orders are processed within defined timelines.
- On-Time Dispatch: Improve adherence to committed dispatch schedules.
- Pending Order Management: Reduce order backlogs and unnecessary delays.
- Team Productivity: Monitor and improve individual and departmental performance.
- SOP Compliance: Ensure consistent adherence to company processes.
- Interdepartmental Coordination: Minimize operational delays caused by communication gaps.

Pay: ₹450,000.00 - ₹600,000.00 per year

Benefits:

- Provident Fund

Work Location: In person

📌 Order Processing Head (Mumbai)
🏢 Swastik Industrial Works
📍 Mumbai