Job Title: Front Office Executive (Hotel)
Job Summary:
The Front Office Executive is responsible for managing the reception area of the hotel, ensuring smooth check-in and check-out processes, handling guest queries, and delivering excellent customer service to enhance guest satisfaction.
Key Responsibilities:
- Welcome guests warmly upon arrival and ensure a smooth check-in/check-out process
- Handle room reservations, cancellations, and modifications
- Provide information about hotel services, facilities, and local attractions
- Manage guest complaints and resolve issues promptly and professionally
- Coordinate with housekeeping and other departments to ensure room readiness
- Maintain accurate guest records and billing details
- Handle phone calls, emails, and walk-in inquiries
- Process payments and maintain cash/credit transactions
- Ensure the front desk area is clean, organised, and presentable
Required Skills & Qualifications:
- 12th pass/Diploma/Graduate
- Familiarity with hotel management software PMS systems
- Strong customer service orientation
Contact details: (phone hidden)
Email:
[email protected]
Pay: ₹20,000.00 - ₹30,000.00 per month
Perks:
- Food provided
- Leave encashment
Work Location: In person
📌 Front Office Executive (Panaji)
🏢 GHD Hotels
📍 Panaji