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As part of the Financial Reporting Quality Assurance (FRQA) organization within Corporate Controllership, this role is accountable for overseeing critical Level 1 production support processes for financial systems, including data sourcing, ingestion, transformation, validation, operational calendar management, end-to-end process coordination, and incident management.
The team maintains deep knowledge of data sources, processing workflows, and regulatory reporting requirements, and is responsible for identifying, troubleshooting, and resolving incidents across a broad range of finance technology platforms. Success in this role requires strong technical expertise, financial acumen, disciplined operational execution, proactive monitoring, and timely incident resolution.
The Service Management Financial System Analyst is expected to be collaborative, highly organized, and results oriented, with responsibility for end-to-end operational monitoring, incident tracking, triage, problem management, and support of financial system reliability, stability, and performance.

This role is responsible for ensuring financial systems operations are effectively governed, executed, monitored, controlled, and continuously improved. Key responsibilities include:
• Manage operational processes to ensure financial systems function as intended, processes run efficiently, and required controls and auditability are maintained.
• Ensure successful completion of daily operational activities in alignment with established processing calendars, controls, and service expectations.
• Collaborate with business, finance, and technology stakeholders to triage incidents,



manage resolution activities, and support timely root cause analysis.
• Identify recurring incident themes and partner with technology and business teams to drive sustainable remediation and reduce operational risk.
• Drive continuous improvement through process optimization, standardization, and automation.
• Assess the operational impact of production changes and ensure runbooks, procedures, and related documentation are updated accurately and on time.
• Develop, operationalize, and monitor dashboards that provide transparency into process health, operational performance, and service management trends.
• Document business and technical requirements for enhancements, standard operating procedures, and process improvements.
• Ensure compliance with regulatory, audit, and control management requirements.
• Identify, document, implement, and periodically test operational controls in accordance with RCSA/PRSA guidelines to confirm control effectiveness.

• Bachelor’s or master’s degree in a technology-related field, preferably Computer Science.
• Minimum of 3 years of experience in financial systems implementation, production support, and incident management for financial systems.
• Advanced knowledge of relational database and data management concepts, with strong proficiency in SQL and exposure to both traditional and modern data technologies.
• Excellent written and verbal communication skills, with the ability to simplify complex financial, business, and technology concepts for diverse stakeholders.
• Strong organizational skills, with the ability to manage multiple priorities simultaneously and consistently meet critical deadlines.
• Ability to perform effectively in a high-pressure environment and make sound decisions in challenging situations.




• Proven transformational mindset, with a focus on improving process efficiency and operational effectiveness.
• Self-starter and proactive team player with a strong commitment to delivering high-quality service and meeting stakeholder expectations.
• Experience with accounting and reporting processes, including financial and regulatory reporting, is preferred.
• Flexibility is essential for this production support role, including the ability to work in shifts and provide weekend support on a rotational basis.
Technical Skills & Knowledge of Platforms
• Advanced SQL skills for data analysis and production incident troubleshooting, including the ability to write complex queries and perform multi-table joins.
• Proficiency with MS Excel, PowerPoint, MemSQL, and Putty for incident triage, reporting, and operational support.
• Advanced knowledge of job scheduling tools such as Airflow and Automic is required.
• Experience in Generative AI frameworks would be an added advantage.
• Hands-on experience with Google Cloud Platform (GCP), including BigQuery, Cloud Storage, monitoring, logging, IAM, production support, maintenance, and troubleshooting, is preferred.
• Experience with AxiomSL is preferred.
• Knowledge of Flink and Beam server is preferred.
• Experience with ServiceNow and Jira is preferred.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn recent skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

📌 Financial Systems Analyst II (Gurugram)
🏢 American Express
📍 Gurugram